س: ماذا أفعل إذا كان المنتج الذي استلمته معيبًا؟

ج:

Retail customers can return or exchange the product within 7 days without reason (in unopened condition), and the shipping cost will be borne by the buyer. Wholesale customers need to report quality issues within 72 hours after signing for the goods. After confirmation through inspection, both parties will negotiate a solution.